Terms and Conditions
Legal Identity (Name)	Skylark Books
Address	Ty-Nant Dyffryn Llanilar Aberystwyth SY23 4PF UK Telephone: UK: 01974 261350, International: (+44) 1974 261350 E-Mail
Goods Offered	Books.
Definition of Terms	'Working Days' = Monday to Friday, excluding UK public holidays.
Prices	Retail Customers - See 'Price' section of main order page. Business Customers - Please contact us.
Payment Terms	Retail customers - Payment shall be made before goods are dispatched. Business customers - Payment shall be made within 30 calendar days of receipt of goods.
Tax	Skylark Books is not registered for VAT, as it's turnover does not exceed the UK VAT Threshold. UK: Orders by UK-based customers will not have VAT added, since books are zero-rated for VAT in the UK. EU: Customers are responsible for paying the VAT-rate applicable in their own country. Outside EU: Customers are responsible for paying the Sales Tax or VAT-rate applicable in their own country. Business Customers - Skylark Books is not registered for VAT, because it does not exceed the UK VAT threshold. Skylark Books therefore does not charge, and cannot refund, VAT.
VAT Number	None - Skylark Books is not registered for VAT, as it does not yet exceed the VAT Threshold.
Import Duty	Customers outside the UK are responsible for paying any Import Duty at the rate applicable in their own country.
Delivery costs	Retail Customers - See main order page. Business Customers - Please contact us.
Payment Methods	See main order page.
Delivery Arrangements and Performance of Service	UK Orders - Royal Mail. Non-UK Orders - Air-mail. Good will be delivered within 30 calendar-days of receipt of order, unless you have contacted us and made special arrangements. See 'Delivery-Times' section of main page for normal delivery-times.
Your Right to Cancel Your Order and Return Goods	You have the right to cancel your order... i) Before you receive your goods. ii) If goods are lost in transit. iii) Up to 7 Working-Days after receipt of your goods, for any reason (the so-called 'Cooling-Off Period'). iv) If received goods are 'Mis-described' (under the Trade Descriptions Act 1968). You have the right to cancel your order and receive a full refund, including Post and Packaging, provided you contact us in writing (by letter or e-mail) within 7 Working-Days of receipt of your order if the goods arrive, or in other cases, within 30 calendar-days of receipt of your order by us. The 'Effective Data of the Cancellation' is the date on which we receive written notice from you of the cancellation. It may be helpful to you, but not obligatory, in case of any dispute, to keep some evidence that you have sent notification of your cancellation, such as Proof of Posting or a printed copy of an e-mail. We do not insist on this.
Refunds	Your money will be returned to you as soon as possible following cancellation of your order, and certainly within 30 calendar-days of the cancellation. Where goods have been purchased using a credit-card, debit-card or via Paypal, your refund will be made by crediting the value of your purchase back to the original credit-card, debit-card or Paypal account via the Paypal company.
Cost of Phone Calls	Our telephone number is a standard-rate phone number, not a more expensive premium-rate number.
Validity of Prices	Prices displayed on this website or sent to you remain valid provided your order reaches us within 7 working-days of  the quotation.
Duration of Contract	The contract between buyer and seller begins when a valid order reaches us and ends 7 working days after receipt of goods by you (the end of the 'cooling-off period', where you can return goods without question) or when any refund has been made to you.
Substitution of Products	The company will not supply any 'substitute products' if the product you originally ordered is out-of-stock. You will receive a refund of any payment that you have made instead.
Care of Goods	For goods that are to be returned to us, you have a duty to retain possession of the goods and take reasonable care of them, until such time as you send them back to us.
Return of Goods	For UK orders, you will be required to post the goods back to us. For overseas orders, we will arrange collection. Please contact us before returning any goods and follow the instructions that we send you for returning the goods. Please notify us by E-Mail or letter of the postal costs incurred in carrying out our instructions and we will refund them to you.
Guarantee	1. In accordance with the Sale of Goods Act 1979, we guarantee that goods sold are :- In accordance with their description Of satisfactory quality Fit for purpose If you believe the goods supplied do not meet these criteria, you can return them to us for a full refund (see the 'Your Right to Cancel Your Order and Return Goods' section of this page). 2. In accordance with the Distance Selling Regulations, if your order does not reach you in perfect condition, goods are lost in transit or you wish to cancel your order before the goods have arrived or up to 7 working days after receipt of goods, you can return them to us for a full refund (see the 'Your Right to Cancel Your Order and Return Goods' section of this page).  Please read the whole of the Skylark Books Terms and Conditions, especially the 'Refunds and Returns' section.
Variations to the Standard Terms and Conditions	Any variations or additions to these Standard Terms and Conditions which are negotiated between the customer and Skylark Books, will be confirmed in writing, either via an E-Mail, letter or the delivery-paperwork.
Legislation Governing Online Selling	Goods and services sold on the internet from the UK are covered by the UK Government's 'Consumer Protection (Distance Selling) Regulations 2000', sometimes referred to on this website by the abbreviated name 'Distance Selling Regulations'. As people who buy goods over the internet are not able to inspect the goods before buying them, as a face-to-face buyer would be able to do, the Distance Selling Regulations give you more rights to cancel orders, return goods, etc. The full text of these regulations is available at :- http://www.opsi.gov.uk/si/si2000/20002334.htm A more-readable guide, 'Home shopping: Distance Selling Regulations' (pdf 127 kb), can be downloaded from http://www.oft.gov.uk/Business/Legal/DSR/default.htm The guide contains a list of other regulations which apply, including, but not limited to :- Electronic Commerce (EC Directive) Regulations 2000 The Sale of Goods Act 1979 The Trade Descriptions Act 1968
Security and Privacy	The Paypal online payment system protects both buyer and seller. Your Credit Card/Debit Card/Paypal Account details are only given to Paypal, not to us or the other companies that you buy goods from. A secure internet connection to their website ensures that all your details are kept safe. Your E-Mail Address and other details are kept safe and secure and are never revealed to other companies. You will only receive e-mails from us relating to orders and enquiries and where you have opted to receive e-mails for marketing purposes (new books, etc.). The Skylark Books website does NOT place 'Cookies' (small files containing information about a specific user) on your computer. Note - When submitting information via the 'Enquiry' form, please do not include any sensitive information, such as credit/debit card details. Credit/Debit Card/Paypal orders should be placed instead via the secure Paypal 'Buy Now' button, so that only Paypal receives your details, not Skylark Books.
Privacy of Personal Data held in Electronic Form	Data which is held on customers in electronic form is handled in accordance with the 'Data Protection Act 1998'. See http://www.opsi.gov.uk/ACTS/acts1998/19980029.htm on the web site of the UK Government's Office of Public Sector Information (OPSI).
Copyright	All information on this website is Copyright Skylark Books. Information on this website may only be reproduced with the express written permission of Skylark Books.
Trademarks	Skylark Books does not own any trademarks of its own. All other trademarks that appear on this website are the property of their respective owners.
Conditions of Use of the Website	Access to this website is granted on the understanding that it is used solely for the purpose of viewing details of Skylark Books and it's products and submitting orders and enquiries. Any other use requires the express permission in writing of Skylark Books.